Covid-19 information – Mama Jewels statement
06 May 2020
We are currently accepting and fulfilling orders as normal, with the only exception that processing is approximately 5-6 days (normally 3-4) from the date you place your order.
Please note that we send parcels using Royal mail 2nd class. Royal mail is experiencing significant delays (our experience is 4-5 days from being posted but in some cases, it has been up to 10 days) Oversees parcels are taking up to 21 days. If you need your order urgently please contact us about using a NEXT DAY delivery option.
At present, our UK only suppliers are still able to supply to us and we intend to stay open for as long as they are able to supply to us.
Manufacture and assembly of our all our products are being carried out in our Nottinghamshire studio which is not open to the public.
We are continuing with our normal strict hygiene procedures which include continual cleaning using antibacterial sprays and continual hand washing. Our suppliers have informed us of the same strict hygiene processes.
We are closely monitoring staff health, to date no signs or symptoms of Covid-19 have been evident, but this is being continually monitored.
Please be assured of your best interests at all times.
We are taking every precaution to follow government guidelines to assist in the reduction of the spread of Covid-19, whilst trying to maintain the best service to our customers.
This notice will be regularly assessed and updated where changes are necessary.