MJ Artisan Gift Box Co – Returns Policy

We want you and your recipient to be absolutely delighted with your MJ Artisan gift hamper! However, we understand that sometimes things don’t go as planned.

Unwanted or unsuitable gifts:

  • We are happy to accept returns for unwanted or unsuitable gifts within 14 days of receipt, provided the items are unopened and in their original packaging.
  • Please contact us at hello@mamajewels.co.uk to initiate a return and receive a return address.
  • Customers are responsible for the cost of return shipping unless goods are faulty.

Damaged or faulty items:

  • In the unlikely event that your gift hamper arrives damaged or faulty, please contact us within 48 hours of receipt at hello@mamajewels.co.uk.
  • We will arrange for a replacement hamper to be sent or a full refund to be issued.

Please note:

  • We cannot accept returns on perishable items such as food or drink.
  • Personalised items cannot be returned unless faulty.

We appreciate your understanding!

Amanda Waring

CEO

MJ Artisan Gift Box Co